The Level Market’s Cookie Policy

May 2018

How we use your personal details

At The Level Market, we rely on the generosity and support of private individuals like you to carry out our vital work in humanitarian aid. That is why we want to be completely transparent about why we need the personal details we request when you support us and how we will use them.

The Level Market's Full Privacy Policy

When we will get in touch

When you give us your personal details - for example, when you subscribe to our newsletter, set up a buyer or donor account, or contribute to Level Giving - you may receive follow up information from us directly relevant to this activity.

If you have provided us with consent to use your details for marketing purposes, then we may also contact you about our supplies, offers, crowd funding appeals, and other ways to support humanitarian aid. We may also send you marketing letters where we think you do not object, and where you purchase items from The Level Market marketplace or donate via Level Giving. We may send you emails and text messages about other relevant offers and events. We may send you emails to conduct surveys and polls, or provide. you with information on events, products and services, or other news that we think might interest you. We provide easy ways to stop our marketing, and you can opt out at any time.

You, our customers and supporters, really are the life-blood of The Level Market. We always act on your instructions and we aim to put you in control of your relationship with us. Our aim is to communicate with you in a way that makes you want to stay involved with us for as long as possible, as you see the value and impact of your support.

We will not share your data for others' marketing purposes

Please be assured that you will not receive offers from other companies or organizations as a result of giving your details to us.

We may need to share limited information with our service providers who help us to prepare and send you our communications or process your orders and donations. However, we do not allow these organizations to use your data for their own purposes and take care to ensure that they keep your data secure, and delete it when it is no longer needed.

How to stop or change how we communicate with you

If at any time you wish to stop or change how we communicate with you, or update the information we hold, please do get in touch, using one of the following options:

You can opt out of our emails by clicking on the unsubscribe link at the bottom of our messages.

What details we ask for and why

There are minimum levels of information we need to obtain for different purposes - such as making a purchase, donating money or signing up. We always ask for your name, email and title so we know how to talk to you. We need to be able to confirm any transactions you make on the The Level Market website by sending you an email, which is why this field is mandatory on all our web forms.

In order to ensure that the data we hold about you is accurate and up to date, we may occasionally use information sources that are in the public domain to verify your details, such as your postal address. Where you have given permission we may use third parties to supplement the information that we hold to help us send you information which we believe you will be interested in.

Your data and social media

We may use your email address and phone number to match to your account on Facebook or other social media sites in order to show you The Level Market content while you are using these services. We will only do this where you have opted in to our marketing emails or phone calls, and your personal data is kept secure at all times. We may also use your email address and phone number to link to Facebook or other social media sites in order to identify other users of these sites whom we believe would be interested in The Level Market, and we may then show them The Level Market content. Information on how to stop this use of your data is given in our Privacy Policy.


The Level Market also uses cookies. Cookies are small text files on your device (computer, smart phone etc). They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website's server. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. Cookies can also be used to show you relevant The Level Market content on social media services such as Facebook - these are known as 'retargeting' or 'advertising' cookies. Please read our Privacy Policy for full details on how we handle and protect your data. Thank you for supporting The Level Market.

Updated: 18 May 2018